United changes crew booking policy after passenger dragged off plane.
United Airlines on Friday changed its policy on booking its own flight crews onto its planes after a man was dragged off an overbooked flight to make way for a United employee on Sunday, video of which went viral and made the airline the target of global criticism and ridicule.
The airline, owned by United Continental Holdings Inc, said it would make sure crews travelling on their aircraft are booked into seats at least 60 minutes before departure.
It said the new policy would ensure that a situation in which a passenger is forcibly removed from a plane does not occur again. United said the change is an initial step as it reviews policies in order to “deliver the best customer experience.”
The passenger ejected from the plane, David Dao, suffered a significant concussion, broken nose and lost two front teeth in the incident, and will need reconstructive surgery, according to his attorney, Thomas Demetrio, who has signalled that Dao will likely sue the airline.
United’s board said on Friday the company had to craft policies to win back customer trust and apologized to Dao and his family. It added that it stands behind Chief Executive Oscar Munoz, who has been under fire in the wake of the incident. Munoz has said he has no plans to resign.
Even before this week, Munoz was under pressure from activist investors to improve the airline’s performance, including its customer relations.
In an unrelated incident, a United passenger complained that a scorpion stung him during a flight from Texas, also on Sunday.
A physician on the ground assured the crew that “it was not a life-threatening matter,” United spokeswoman Maddie King said in an email on Friday, adding that the airline is “reaching out to the customer to apologize and discuss the matter.”
Disclaimer: Please write your correct name and email address. Kindly do not post any personal, abusive, defamatory, infringing, obscene, indecent, discriminatory or unlawful or similar comments. Konkanworld.com will not be responsible for any defamatory message posted under this article. Please note that under 66A of the IT Act, sending offensive or menacing messages through electronic communication service and sending false messages to cheat, mislead or deceive people or to cause annoyance to them is punishable. It is obligatory on Konkanworld.com to provide the IP address and other details of senders of such comments, to the authority concerned upon request. Hence, sending offensive comments using Konkanworld.com will be purely at your own risk, and in no way will Konkanworld.com be held responsible. Similarly, Konkanworld.com reserves the right to edit / block / delete the messages without notice any content received from readers.